If our service team receives a package not including a filled out Form, the package will be hold in quarantine for 6 weeks, and then returned to sender.

Therefore, remember to include the return material form in your package!

Return Material Work Flow
Customer handling
Step 1		Step 2		Step 3		Step 4
Fill out the form		Print out the form		Pack product & printed form		Send to SELCO A/S
SELCO’s Service Department
Step 5		Step 6		Step 7		Step 8
Package received		Review of received Product & RM form		Message to customer (package received)		Handover to production dep.
SELCO’s Production Department
Step 9		Step 10		Step 11		Step 12
Product analysis		Guarantee assessment		Repair work		Product test
SELCO’s Service Department
Step 13		Step 14		Step 15		Step 16
Repair report to customer		Packing product & repair report		Case closed		Return to customer